At ColorClaws, we want you to feel confident with your purchase. Since we provide digital services only, all orders are delivered electronically and are non-returnable.
However, we understand issues may arise — so our policy is designed to be fair and transparent.
✅ Eligibility for Refunds
Refund requests may be considered if:
- The service delivered is not as described on the website
- The files or reports are incorrect or incomplete
- Delivery is not made within the promised timeframe and no extension was approved
Refund requests must be submitted within 7 days of delivery.
❌ Non-Refundable Situations
We do not offer refunds when:
- The delivery is completed as described
- The customer changes their mind after purchase
- The customer fails to provide required information for service completion
- Digital content has already been downloaded or accessed
- Delayed results occur in sales/business (no guaranteed success)
🔁 Revisions vs Refunds
Before approving a refund, we may offer:
- Corrections
- Revisions
- Additional support within the scope of your package
We believe in solving the problem whenever possible.
📌 How to Request a Refund
Please contact us with the following:
1️⃣ Order number
2️⃣ Reason for refund request
3️⃣ Any supporting details or screenshots (if applicable)
📩 Email: service@colorclaws.com
📞 Phone: (919) 323-2116
We review every case individually and respond within 2–4 business days.
💳 Refund Method
If approved:
- Refunds will be issued back to your original payment method
- Processing time: 5–10 business days
🔐 Chargebacks
Initiating a chargeback without contacting us first may result in:
- Service termination
- Account restrictions
We kindly request cooperation before taking such actions.
✅ Support Guarantee
We are here to help!
Your satisfaction is important to us — our team will work with you to ensure a positive experience.
📍 Contact Information
ColorClaws
30 N Gould St Ste R, Sheridan, WY 82801
Email: service@colorclaws.com
Phone: (919) 323-2116