We strive to provide excellent service. If you’re unsatisfied, here’s how to raise a complaint:
1. How to File a Complaint
- Send an email to [Insert Email Address] with your name, contact details, and a detailed description of the issue.
- Include any relevant documentation or evidence.
2. Complaint Resolution Process
- We will acknowledge your complaint within 2 business days.
- A thorough investigation will be conducted, and a resolution will be provided within 10 business days.
- If more time is needed, we will inform you of the delay.
3. Escalation
If you’re not satisfied with the resolution, you may request escalation to a senior team member for further review.
4. Continuous Improvement
We use complaints to improve our processes and ensure better service in the future.
For further assistance, contact us at [Insert Phone Number] or [Insert Email Address].